Would you follow or help someone who is rude to you?

I most definitely would not.  The most effective leaders and managers I have ever worked with or for have been those that have a fundamental concern for the welfare of others, and know the subtle art of being a statesman.

Well if you are rude, abrasive and downright unpleasant, maybe you could consider the following tips on good manners an etiquette.  Implement one a day and observe how others around you react?

-Never send an email to someone that is not professional, courteous and without personal offence -if you want to insult someone, pick up the phone!

- Always checking up with the executives of the company or their secretaries for an appointment for better time management and as manners.
- Pick up the phone before two to three rings.
- On phone, being polite.
- On phone, answer by giving your company’s name, your name and department’s name.
- Whenever you receive a phone for some one else, take down the name of the caller, their organisations name, telephone number and pass them on to the person who was called.
- Never put a caller on the hold for more than a few seconds. In case you wish to do it, request for the caller’s permission to do so.
- Always be 100% punctual in meetings.
- Always go fully prepared for meetings, keep all the relevant data/information with you.
- Say “good morning”, “good evening” etc as appropriate with a warm, firm and brief hand shake. Never keep holding the hand of the person with whom you are shaking hands.
- Never say “good night” when you are meeting another person in the evening/night. The correct salutation is “good evening”. When you part company in the night then only say “good night”.
- Try to remember the correct names of the persons with whom you are dealing and address them by their correct names. Never call other person by yelling a “hello” or “Sh sh sh” etc. They are bad manners.
- Never keep your mouth open while taking a yawn. Close it by keeping a palm over the mouth. In the first place do not yawn in front of others, control it.
- While sitting do not keep shaking your legs.
- Keep your mouth clean of bad breath. Do not eat garlic or onions etc during the day time if possible.
- Keep your body clean of bad odors. Keep yourself clean and use perfume/deodorant.
- Do not talk/gossip with a fellow colleague sitting next to you during the conduct of meetings.
- In case you have to go out of a running meeting under some compulsion, do so without disturbing others.
- Always offer chair to others for sitting.
- Do not shout while talking. Always keep your cool.
- You must dress properly, well fitting, clean and well pressed clothes.
- Do not wear the same socks every day. Wash them and then only use.
- Polish your shoes regularly.
- Shave daily without any exception (for men).
- Never spit.
- Cut your nails regularly.
- Comb your hair properly.
- Do not keep scratching your body in public.

- Rehearse your sentences in mind before you actually speak out.- Never talk loose.
- Be friends with your subordinates but never become familiar because familiarity breeds contempt.
- Keep an up to date diary and make sure that whatever tasks you undertake should be completed in time.
- You should not be seen whiling away your time or gossiping.
- Never encourage grapevines.
- Do not have favorites. Treat every one professionally.
- If you do not drink, say a polite “no, thanks” for drinks. If you do drink, keep it in limits in parties.

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